The team at A la cour d'Alsace Hotel has compiled a list of questions frequently asked by our customers when planning their stay, which we have grouped together under the heading "FAQ" (Frequently Asked Questions).

Opening hours

  • What are the hotel's check-in/check-out times?

    Check-in is from 2pm and check-out before 12pm.

  • What are the breakfast times?

    Breakfast is served from 7am to 10am every day.

  • Does the hotel offer room service?

    We do offer room service breakfast.

  • What are the restaurant opening times?

    Le Caveau de Gail is open from Wednesday to Sunday from 12pm to 1.15pm and from 6.30pm to 9pm.

  • Is reception open even if I arrive late at night?

    Yes, of course the reception is open 24/7.

  • What time of year can I use the pool?

    You can enjoy the indoor swimming pool, sauna and steam room from 07:00 to 20:30 all year round.


  • What are the advantages of booking through our hotel website?

    By booking directly with us, you're guaranteed the best rates and special offers.


  • Does the hotel have rooms adapted for disabled guests?

    Yes, the hotel has 2 PRM rooms.

  • What facilities are available in the hotel's rooms?

    In each room you will find: a safe, a minibar, air conditioning and a bathroom with a hairdryer.


  • How close is the hotel to public transport?

    2 minutes' walk from the Etoiles bus stop.

    Bus line: A

    9 minutes' walk from the Saint Jean bus stop.

    Bus routes: A, 262

  • How do I get to the hotel from the station/airport?

    It takes 10-15 minutes on foot to get to Obernai station.

  • How far is the hotel from Obernai town centre?

    5min on foot to the centre of Obernai

Hotel services

  • Are pets allowed in the hotel?

    Yes, pets (dogs/cats) are allowed in the hotel and restaurant for +€19/pet/day.

  • Is it possible to leave luggage at the hotel before check-in or after check-out?

    Yes, the hotel has a luggage room where you can leave your luggage in complete safety.

  • Does the hotel have a car park?

    Yes, the hotel has a free car park with charging points for electric vehicles.

  • Does the hotel have meeting/seminar rooms?

    Yes, the hotel has 3 meeting rooms.

  • Is internet access free?

    Yes, wifi is available free of charge throughout the hotel, including rooms.

Tourist tax

  • How much is the tourist tax? When do I pay it?

    The A la Cour d'alsace Hotel tourist tax is €1,5/pers/night. It must be paid directly at the hotel.


  • What activities are available in Obernai area?

    The À la Cour d'Alsace hotel in Obernai is an exceptional address, combining Alsatian charm and contemporary elegance. Situated at the foot of the Vosges mountains, the hotel is ideally located for tourism enthusiasts.

    Obernai offers a multitude of activities linked to the Alsace Wine Route, allowing you to discover and fully appreciate the region's rich wine-growing heritage.

    •Visit the old town: Soak up Obernai's charm as you explore the picturesque streets of the old town, with its half-timbered houses, lively squares and local stores.

    •Wine tasting at Obernai wineries: Take advantage of Obernai's proximity to the Alsace Wine Route to explore local cellars and taste the region's renowned wines.

    •Climb to the Tour des Sorcières: Climb to the Tour des Sorcières for a panoramic view of the surrounding vineyards and the Alsace plain.

    •Taste local produce at the weekly market: Explore Obernai's weekly market to sample local produce, including cheeses, charcuterie and Alsatian pastries.

    •Cycle along the Wine Route: Rent a bike and cycle along part of the Wine Route, passing through picturesque villages and vineyards.

    •Discover winegrowers' cellars: Join cellar tours offered by local winemakers to learn more about the winemaking process and taste a variety of Alsatian wines.

    •Alsatian cooking classes: Learn to cook traditional Alsatian dishes at a local cooking class, using regional ingredients.

    •Picnic in the vineyards: Buy local produce at the market and enjoy a romantic picnic amidst the surrounding vineyards.

    •Obernai Wine Festival: If your visit coincides with the Obernai Wine Festival, take part in this festive event celebrating the richness of local wines.


  • What facilities are available in the hotel's meeting/seminar rooms? How many people can these rooms accommodate?

    À La Cour d'Alsace in Obernai is the ideal setting for seminars, team building, meetings, training courses, conferences, cocktail parties, banquets, company parties, board meetings and other professional events.

    You'll discover an elegant and welcoming residence that cultivates the art of authentic hospitality and professionalism.

    Our team is entirely dedicated to meeting your needs and fulfilling your wishes in the conception and organization of your events. Whatever the season, you can make the most of the hotel's magnificent garden in Obernai, the landscaped terrace or the warm, elegant hall.

    These different spaces add a dynamic touch to your event, allowing everyone to fully savor the moment. Our team is at your service from the planning stage right through to the big day.

Eco responsibility

  • What steps has the hotel taken to protect the environment?

    For stays of two nights or more, we invite you to decline the housekeeping service, which represents a saving of 60 liters of water. In keeping with its committed CSR approach, the hotels no longer offer plastic bottles. A Purezza water fountain is available in the hotel lobby.

    Determined to reduce its environmental impact for future generations, HappyCulture combines transparency and awareness-raising within all its managed hotels, notably with the environmental label.

    Actively committed to the energy transition, Happyculture integrates charging stations for electric vehicles in the hotel parking lot, helping to promote sustainable mobility and support our customers' eco-responsible choices.


  • What types of wellness facilities are available in the hotel? What are the opening hours of the wellness centre?

    The hotel spa À la Cour d'Alsace offers you a space dedicated to your well-being.

    To help you relax and enjoy the benefits of water, our establishment features a heated indoor pool with massaging jets and counter-current swimming, as well as a sauna and hammam.

    Enjoy a wellness break in a streamlined setting, enhanced by Stefan Szczesny's superb mosaic. A massage room is also available.

    Here, in a gentle, intimate atmosphere, let yourself be pampered by our team of professional practitioners, experts in massages, facials and body treatments, by appointment only.