Check-in, Check-out & Reception
What time can I check in at the hotel, and when do I need to check out?
We look forward to welcoming you for check-in starting at 3:00 p.m. On the day of your departure, please check out by 11:00 a.m.
Is the front desk open if I arrive late at night?
Yes, our front desk staff is available 24/7 to assist you at any time.
Dining & Bar
Where and when should I have breakfast?
Start your day off right! Breakfast is served from 7:00 a.m. to 10:00 a.m. every day, and from 7:30 a.m. to 10:30 a.m. on weekends and holidays.
Do you offer a restaurant service or a bar?
We don't have a bar or a full-service restaurant, but we do offer room service with meal trays and snacks for when you're feeling peckish. In addition, our apartment is equipped with a kitchen so you can prepare your meals just like at home.
Do you offer room service?
Yes, absolutely. We do indeed offer room service for breakfast.
Rooms & Amenities
What amenities will I find in my room?
All of our rooms are designed with your comfort in mind. They feature air conditioning, Wi-Fi, a flat-screen TV, a safe, a minibar, and a bathroom with a hairdryer.
Do you have rooms for families (3, 4 people, or more)?
Yes, we offer spacious accommodations for families:
o The Triple Room (30–40 sq. ft.): Ideal for 2 adults and 1 child under 12, featuring a queen-size bed and a single bed.
o The Family Room (40–50 sq. ft.): A spacious room that can accommodate
up to 4 people (double bed and sofa bed), available as a single-level or
duplex unit.
o The Duplex Apartment (50–60 sq. ft.): A spacious two-level apartment for 4 people and 1 child, featuring a large double bed, a sofa bed, and a single bed.
Explore ourdifferent room categories.
Is the hotel accessible to guests with limited mobility?
Yes, the hotel has two rooms that are specially adapted to meet accessibility standards.
Wellness & Spa
Does the hotel have an outdoor area where guests can relax?
Absolutely! At the heart of the property lies a magnificent 1,200-square-meter garden filled with trees. It’s a true haven of tranquility throughout the day.
o A peaceful setting: Let yourself be charmed by the lawns, flowers, and shrubs, and enjoy the natural freshness throughout the seasons.
o Relaxation and the terrace: Settle comfortably into an armchair in the garden or on our specially designed terrace. On sunny days, it’s the perfect spot to enjoy lunch or dinner al fresco.
What types of wellness facilities does the hotel offer?
The Spa À la Cour d'Alsace hotel offers a space entirely dedicated to your relaxation. In a minimalist setting, enhanced by Stefan Szczesny’s magnificent mosaic, you can enjoy the following amenities:
o Heated indoor pool: equipped with massage jets and a counter-current system to help you reap the benefits of the water.
o Heat area: a sauna and a steam room.
o Treatments: a massage room is also available for you to completely unwind.
What are the hours for the pool and spa?
Access to the indoor pool, sauna, and steam room is free every day from 7:00 AM to 8:30 PM, all year round.
o For your comfort: bathrobes, slippers, and bath towels are provided directly in your room.
o Children: minors are welcome but must be accompanied by an adult and remain under the adult’s supervision.
Services & Amenities
Is Wi-Fi free?
Yes, free Wi-Fi is available throughout the hotel, including in the guest rooms.
Do you allow pets?
Dogs and cats are welcome at our establishment. There is a charge of €19 per pet per day.
Can I leave my luggage at the hotel?
Yes, we have a luggage storage area where you can safely leave your bags before checking into your room or after you’ve checked out.
Reservations and Rates
Why book directly on your website?
Booking on our official website guarantees you the best available rate for your stay. It’s also the only way to access our current special offers, whether it’s a breakfast deal or an extension of your stay.
Take advantage of our exclusive offers and our best rate guarantee.
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), as well as fast, contactless payments via Apple Pay and Google Pay.
How much is the visitor's tax?
The tourist tax at l\'Hôtel A la cour d\'Alsace is 1,5€/pers/night. It must be paid directly to the hotel.
Getting There & Exploring Alsace
Does the hotel have a parking lot?
Yes, the hotel offers free parking. It also has charging stations for electric vehicles.
How do I get to the hotel from the train station or major cities?
Our hotel is ideally located:
o By train: The Obernai train station is just a 10- to 15-minute walk from the hotel.
o By public transit: The "Etoiles" bus stop (Line A) is a 2-minute walk away. The "Saint Jean" stop (Lines A, 262) is a 9-minute walk away.
o By car: We are 40 minutes from Strasbourg and 35 minutes from Colmar.
View our detailed map.
What is there to do near the hotel?
Located along the ramparts, just a 5-minute walk from the center of Obernai, our hotel is the perfect starting point for exploring Alsace. Here are our suggestions:
In the heart of Obernai:
o The Old Town: Soak up the charm of the half-timbered houses, lively squares, and local shops.
o Tour des Sorcières: Climb to the top to admire a panoramic view of the vineyards and the Alsace plain.
o Local cuisine: Explore the weekly market to sample Alsatian cheeses, charcuterie, and pastries. You can also learn how to prepare traditional dishes during a local cooking class.
The Wine Route (by bike or on foot):
o Exploration: Travel the 170 km of the Wine Route through picturesque villages (Kaysersberg, Ribeauvillé, Riquewihr, Andlau...).
o Tasting: Take part in cellar tours at local wineries and discover the winemaking process.
o Unique experiences: Buy local produce at the market and organize a romantic picnic amidst the vineyards, or attend the famous Obernai Wine Festival.
Our Environmental Commitments
What are you doing to help the environment?
Committed to reducing its environmental impact, our hotel has implemented several sustainable initiatives, as highlighted by our environmental label:
o Zero Plastic: We no longer provide plastic bottles. A Purezza water fountain is available in the lobby.
o Water conservation: By opting out of housekeeping for stays of 2 nights or more, you help us save 60 liters of water.
o Sustainable mobility: Our parking lot is equipped with charging stations to support your travel in electric vehicles.
